Warranty Page

Warranty Policies

How does the lifetime guarantee work?

The IceBox DC is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of non-custom, Gold Plated/Vermeil jewelry. If your product is damaged, it fades or stops working under normal wear, this guarantee entitles you to a one-time replacement for the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for one other item of equal or lesser value.


Please note that once a damaged product is returned, the item is discarded, and we will not be able to reship it back to you. A Shipping and Handling fee of $19.99 will be charged for all Warranty Replacements.

For specific instructions about how to obtain a warranty service for your GLD product or questions about whether your product is covered, please contact The IceBox DC’s customer service team. IceBox DC’s customer service may be reached by emailing support@theiceboxdc.com


Exclusions and Limitations

The lifetime guarantee only covers our non-custom, Gold-Plated and Vermeil Jewelry. Items excluded from this guarantee include:
  • Custom items
  • Solid Gold items
  • Watches
  • Apparel


Custom Item Warranty + Repairs

Custom items are final sale purchases. All of our Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece if you experience any defects in craftsmanship or breakage due to manufacturing defects within 30 days from the delivery
date.
This guarantee will be voided immediately if user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Please allow 4-8 weeks from the day we receive your package to repair the product.
After the 30-day guarantee, all future repairable issues will be invoiced with a $49 repair fee. Depending on the extent of the damage, you may be invoiced more than the standard repair fee.
Please note that any damage caused by exposure to water will automatically void any potential repair service, and The IceBox DC will not be able to repair your product.

Solid Gold Repairs

Solid Gold items are final sale purchases. We offer repair services for a fee of $99 for all future repairissues.